Terms and conditions of travel

 

GENERAL TERMS AND CONDITIONS OF TRAVEL APPLICABLE TO CHECK OUT CROATIA, ORG. NO: 997 615 654

The terms and conditions apply to package tours and complex travel arrangements, and regulate the relationship between Check out Croatia (hereafter referred to as the organiser/intermediary) and the customer.

 

1. Conclusion of the agreement

The agreement between the parties is deemed to have been entered into when the customer pays the agreed deposit, the remaining amount for the trip must be paid no later than 60 days before departure. When booking is made later than 60 days before departure, the entire price of the trip must be paid immediately upon confirmation of place.

 

2. What is covered by the agreement

The agreement includes the package tour or complex travel arrangement as it appears from the booking and confirmation and travel certificate or similar document, as well as any additional benefits that are included in the trip in accordance with the agreement between the parties. Furthermore, information provided by the organiser/intermediary in catalogues, brochures etc. part of the agreement unless they must be assumed to be of no importance to the customer's purchase of the trip in question. The information is also not considered part of the agreement if it has been changed in a clear way before the conclusion of the agreement. In the information material, the organiser/intermediary must draw attention to the possibility that the information may be changed before the agreement is entered into. A connecting journey is only included in the package if the connecting journey is marketed as an integral part of the journey, or it is clearly included in the agreement with the customer. The agreement also includes any additional benefits to the trip that the parties have agreed upon. Offers the customer had to make use of during the stay, and which are not described as part of the trip and included in its price, are not considered part of the trip.

 

3. The price of the trip

The stated price for the trip shall include all fees, charges and/or taxes that Norwegian and/or foreign authorities may impose on the services covered by the agreement, unless otherwise specified in the contract. Furthermore, the price must include any additions for any special requests the customer may have linked to their booking or other services the organizer/intermediary has consented to include in the trip. Supplements or discounts relating to the journey or such optional additional services or specifications must be clearly stated in the price list. The price for any cancellation insurance and/or travel insurance is in addition to the price of the trip and is not covered by the provisions in this point. The same applies to any connecting journey that is not part of the journey. The organiser/intermediary can determine in its individual conditions that the agreed travel price can be adjusted up or down due to changes in public taxes and fees, transport prices, the number of travelers and/or the relevant currencies. The notification of a price increase must be given to the customer no later than two days before departure for a claim for a price increase to be valid. A price increase of more than 10% of the agreed purchase price gives the customer the right to withdraw from the agreement at no cost to them.

 

4. Special circumstances relating to the agreement

 

• 4.1. Entry regulations

The organiser/intermediary must, at the latest when booking the trip, inform the customer of the visa requirements for the desired destination(s) for citizens of the EU/EEA countries. The customer must provide the organizer/intermediary with the necessary information about their own passport conditions as soon as possible, so that the information can be provided before the agreement is binding, cf. point 1.

 

• 4.2. Health information.

Before entering into the agreement, the customer must be informed of any health-related formalities in connection with the journey and stay.

 

• 4.3. Other relationships.

The agreement implies that the organizer/intermediary has provided a legally binding guarantee to the Travel Guarantee Fund, and is obliged to provide information on how the fund can be contacted.

 

Check out Croatia has provided a statutory guarantee to the Travel Guarantee Fund.

 

Address: PO Box 227, Sentrum, 4001 Stavanger - NORWAY

Website: www.reisegarantifondet.no

Email: firmapost@rgf.no

Telephone: +47 51 85 99 40

 

5. The customer's right to cancel or transfer the trip

 

• 5.1. Cancellation due to force majeure.

The customer has the right to cancel the package tour and have the amounts paid minus a cancellation fee of 800 EUR per person, on the condition that the organizer/intermediary can get the payment refunded from its subcontractor, if unavoidable or extraordinary circumstances such as acts of war, natural disasters, dangerous infectious diseases or other events which must be equated with those mentioned and which will affect the completion of the package tour or the transport of the customer to the destination.

 

The right to cancel shall also apply if the events occur on or along the itinerary, and they involve a real risk for the customer.

 

The right to cancel under this point does not apply if the customer knew, or should have known, the circumstances when he entered into the agreement on the purchase of the trip. Circumstances can be acts of war, natural disasters, dangerous infectious diseases or other events that must be equated with those mentioned, and there is reasonable reason to assume that the conditions will also apply when the journey according to the agreement is to take place.

 

• 5.2. Cancellation.

When the customer chooses to pay the deposit or the trip in its entirety, this is considered a binding agreement between the customer and the organizer/intermediary. The customer cannot regret after the payment has been completed, cf. Act on Right of Appeal §22 subsections a) and m).

 

• 5.3. In the event of sudden and serious illness or accident – ​​voluntary cancellation insurance.

Can be taken out separately or together with travel insurance from an insurance company.

 

• 5.4. Transfer of package or combined travel arrangement

The customer has the right to transfer the trip to someone else who meets the conditions for participating in the trip. The condition is that the organizer/intermediary is notified of this within a reasonable time before the journey starts, and that the organizer/intermediary and/or subcontractors he uses are not bound by rules prohibiting such transfer. Scheduled flights belong to, among other things this category of subcontractors. In the event of a transfer, the organiser/intermediary may charge a name change fee. The original customer and the new traveler are jointly liable for both such fees and any remaining amounts for the trip.

 

6. The organiser/intermediary's right to cancel the trip without liability for compensation

 

• 6.1. Too few travelers.

The organizer/intermediary can cancel the individual trip if the number of places or occupancy rate he has set in his individual conditions as conditions for canceling the trip is not sold. The deadline must not be set shorter than 40 days for group trips with fixed departures. Written notice of such cancellation must have reached the customer at the latest by the expiry of the deadline. The organiser/intermediary is obliged to notify the customer of cancellation under this point as soon as possible.

 

• 6.2. Obstacle beyond the organiser's/mediator's control.

The organizer/intermediary can cancel a package tour/combined travel arrangement with accompanying flight without liability, if he can prove that it cannot be carried out as a result of obstacles beyond his control and which he could not reasonably be expected to have taken into account when the agreement was made entered into, and which neither the organizer/mediator himself nor anyone he is responsible for could avoid or avert the consequences of.

 

The organizer/intermediary does not have the right to compensation or compensation towards the customer in the event of a cancellation/cancellation caused by a third party (subcontractor/collaborator) due to obstacles. Obstacles can, depending on the circumstances, be bankruptcy, war or acts of war, natural disasters, dangerous infectious diseases or other events that must be equated with those mentioned above.

 

Under the same conditions as mentioned in subsection 1, the organiser/intermediary will not be liable for damages if the journey becomes defective as a result of such obstacles occurring after the journey has begun.

 

7. Duties of the parties

 

• 7.1. The organizer's/intermediary's duties.

The organiser/intermediary must carry out the journey in accordance with what has been agreed with the traveller, cf. point 2. If unforeseen circumstances nevertheless make it necessary to make changes to the trip, the organizer/intermediary shall, to a reasonable extent, ensure that the traveler is exposed to the least possible inconvenience. The organiser/intermediary must inform as soon as possible whether conditions he understands, or should understand, are of importance to the traveller. In this context, he must ask the customer the questions necessary to fulfill the obligation to provide information. If the traveler points out deficiencies in the trip, the organizer/intermediary is obliged to do what is reasonably possible to correct the deficiency as soon as possible.

 

• 7.2. Customer's obligations.

The customer is obliged to pay the agreed consideration within the deadline set in the terms. The customer is obliged to give the intermediary or organizer/intermediary the relevant information that he understands or should understand is of significant importance for the completion of the journey. The customer is also obliged to familiarize himself with these general terms and conditions or the terms and conditions that the organiser/intermediary has included in its catalog or in another way, as well as to comply with the complaint deadlines set out in section 9 of these terms and conditions. The customer is obliged to bring a valid passport, any health certificates, tickets and other documents that may be necessary for the journey. The traveler is obliged to obtain such documents as may be necessary for the individual journey, and he is obliged to take out the insurances he feels are necessary. The organizer/intermediary has the right to reject a traveler if the necessary documents have not been brought. The customer is also obliged to comply with the organiser's/intermediary's own regulations as they are presented to him before entering into the agreement, the hotel's and other subcontractors' regulations, as well as to comply with the transporter's and the local authorities' regulations.

 

The customer must also comply with the instructions given by the organiser/intermediary regarding arrival time, place of arrival etc. during the journey, as well as any instructions the carrier or transport manager may give in connection with unforeseen events during the journey. The individual participant on the trip must not act in such a way that it is a nuisance to the fellow travelers or creates safety or practical problems for the organizer/intermediary. The organizer/intermediary has the right to reject a traveler at the start of the trip if the traveler's behavior or condition makes it obvious that he cannot meet the requirements in this point. A serious breach of these provisions after the matter has been reported entitles the organiser/intermediary to deny the relevant traveler further participation in the journey. The organiser/intermediary then has no responsibility for extra expenses in connection with an advanced/changed return journey. The rejected traveler cannot make a claim regarding the part of the journey that is not used either. The traveler is obliged to comply with the organiser's/intermediary's possible provisions on confirmation of return tickets on flights. If this is not done, the reserved seats cannot be assumed to have been used.

 

Furthermore, the traveler is obliged to keep himself informed of any changes in the departure time, by contacting the organiser's/intermediary's representative if the traveler has removed himself from the travel company or otherwise made himself/herself unavailable in the last 24 hours before scheduled departure. The traveler is otherwise obliged to follow the organiser's/intermediary's calls to read the organiser's/intermediary's notices, visit the information desk or reception as long as this does not cause unnecessary trouble or inconvenience for the traveller.

 

The customer can be made liable for damages for losses or extra expenses incurred by the organiser/intermediary in the event of a gross breach of the above provisions. Anyone who orders a package tour or combined travel arrangement on behalf of others must make sure that the person(s) who will participate in the trip can follow the rules set by the organizer/intermediary, and that the trip in question is of such a nature that the those registered can participate in it without burdening themselves or others.

 

8. About deficiencies

 

• 8.1. Missing before departure.

The customer can cancel the agreement before the journey starts if the price increase is more than 10%. In this case, the customer must notify the organizer/intermediary of the cancellation within a reasonable time. Unless special reasons dictate, such notice should be given within two days. The customer is then entitled to a full refund of the amount paid. Alternatively, he has the right to participate in another trip if the organizer/intermediary can offer this. If the compensation trip is more expensive, the customer must pay this price difference after deduction of any compensation claims the customer is entitled to. If the trip is cheaper, the organizer/intermediary must return to the customer the difference between the price of the original trip and the price of the replacement trip, possibly including such compensation as mentioned in the previous sentence. If the organizer/intermediary cannot offer such a replacement trip, the customer can himself purchase a trip that corresponds to the original one within reasonable limits, and hold the organizer/intermediary responsible for any additional costs associated with this purchase according to the usual rules of compensation law. If such a purchase of cover is significantly more expensive than the price of the original journey, compensation cannot normally be expected. If the customer, despite his right to cancel the purchase due to defects, wishes to use the agreed journey, the customer is entitled to a proportionate price reduction. If the shortfall is a price increase of more than 10%, however, the customer's choice is either to cancel the purchase, or to participate in the journey at the new price, unless otherwise agreed between the parties.

 

• 8.2. Missing after departure.

The trip is defective when it deviates from what was agreed or stipulated in the agreement, and this is not due to the customer or circumstances on his part. Deviations from what was agreed are nevertheless not considered a defect if they are of minor importance, or are of a type that the customer must expect may occur from time to time. The same applies to deviations in naturally occurring conditions that the organizer/mediator neither had nor should have knowledge of or control over. The customer is obliged to report any defects he discovers as soon as possible. Complaints submitted later than the deadlines in section 9 of these terms and conditions will normally mean that the customer's rights, if any, are forfeited.

 

The following conditions are not normally considered a deficiency according to the provisions of this point:

• I. Deviations from what was agreed which are of minor importance for the execution of the journey or which have not had any impact on the choice of journey.

• II. Deviations from the customer's expectations which were not created by the organiser/intermediary, such as e.g. different building standards at the destination or other destination-related conditions, if the conditions the customer complains about, must be considered to be "normal" at the destination.

• III. Abnormal weather and other natural conditions of which the organizer/mediator was not or should not be aware.

• IV. Circumstances that the traveler must take into account may arise from time to time, and which are beyond the organiser's/intermediary's control or which do not deviate from what is considered assumed in the agreement. Change of residence due to overbooking, shall not be regarded as "foreseeable deviations".

• V. Delays during transport or changed departure/arrival times, when the stay at the destination is not shortened by more than a maximum of 6 hours for journeys lasting less than 5 days, or 8 hours for journeys lasting between 5 and 8 days, or a maximum of 12 hours for journeys with a duration of more than 8 days. If the delay/change in departure/arrival times is due to measures by the aviation authorities, exceptional weather conditions, congestion in the airspace or other, similar conditions that the organizer/intermediary or the carrier cannot influence, the deadlines specified above are doubled.

 

9. Complaint deadlines

The traveler is obliged to notify the organizer/intermediary within a reasonable time if he discovers a defect that will entitle him to rights under point 8. If the defect is discovered after the package tour has taken place, the customer must, as far as possible, advertise on the spot. In any case, a complaint must be made to the organizer/mediator no later than 2 weeks after the end of the trip, unless special reasons make it reasonable to extend the complaint deadline.

 

10. Dispute handling

In the event of a complaint, the traveler must be made aware of the complaint procedure, and that if the customer's complaint/claim is not met or if the parties agree, the matter can be brought before the Complaints Board or other dispute resolution body. Attention must also be drawn to any appeal fees in this connection.

 

11. Entry into force

These General terms and conditions for package tours and combined travel arrangements apply from 01.07.2018.

 

12. General conditions

When paying the agreed deposit or the trip in its entirety, our subcontractor's conditions are also accepted where these are reproduced in the agreement. Own conditions must appear in the agreement, this also applies to cancellation conditions, refund of deposit and fees in case of cancellation. When paying a deposit, the customer accepts that the organizer/intermediary or their subcontractor/collaborator cannot be held responsible in connection with the dangers associated with the use and treatment of weapons, motorized vehicles, the use of horses or other elements connected to the implementation of hunting-fishing - safari or adventure travel.

 

The organiser/intermediary or their subcontractor cannot be held responsible for a lack of results as a result of bad weather or similar situations beyond the organiser's/intermediary's control. All our trips are under the "fair chase" principle, there is therefore no guarantee of profit on hunting or fishing trips. The organiser/intermediary or their subcontractor cannot be held responsible for price changes as a result of: Changes made by the respective country's authorities to current trophy prices, fees and/or taxes to the authorities, changes in exchange rates. This applies to all changes that are beyond the control of the organiser/intermediary or their subcontractors. The organizer/intermediary will inform about any changes within a reasonable time.

 

• 12.1 Weapon and ammunition

Traveling with a gun is always a risk. As with other luggage, there is a risk that the gun case is delayed or lost. If this happens, it gives no right to cancel the hunt or to have the price declined.

 

• 12.2 Flights

When ordering tickets, the organizer/intermediary does its best to obtain favorable itineraries and prices. When booking a short time before departure, there may be additional guide prices due to more expensive ticket prices. If the journey is canceled after the flight ticket has been issued, the lost flight ticket will be invoiced to the customer. This will also apply in the event of a name change after ticket issuance.

 

• 12.3 Health and vaccines

The organiser/intermediary will inform and inform about what is necessary, but the customer is himself responsible for having the necessary papers and vaccines within the journey. The customer is also responsible for informing the organizer/intermediary about any allergies or other health factors that may affect the completion of the trip.

 

• 12.4 Trophy

The customer himself is responsible for familiarizing himself with all rules regarding the import of trophies. The organizer/intermediary does not take responsibility for trophies delivered to the supplier and damage during transport via the transport company you as the customer choose for the final destination.

 

CHECK OUT CROATIA
Org. No. 997 615 654